Return Policy

Online shopping is simple and quick. You might enjoy the comfort and convenience of buying your favorite products in a few clicks or taps. Sometimes, however, when your order arrives you may realize that the product isn’t exactly what you expected. It may not be of the right size or color, or in rare cases you might find that it is defective or damaged. What do you do now? This is where the Flipkart Product Returns process makes your life easier.

This handy reference guide helps you understand how the Cat Guru product returns process works:

Cat Guru Product Returns Process Explained

Here is how the Cat Guru product returns process works:

Log in to Cat Guru and go to your Orders tab. Tap or click on Return to create a request
Depending on the kind of product you wish to return, your return request may have to undergo a verification process
Following verification, youH will be required to confirm your decision based on the category of product ordered. Three options are available:
Exchange: Your order will be exchanged for a new identical product of a different size or color
Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work) or is not as described
Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you (See Step 6)
Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc.
Pickup and Delivery of your order will be scheduled in case of exchanges and replacements
Refund will be initiated and processed if applicable
Your request will be fulfilled according to Cat Guru’s return/replacement guarantee
As soon as you fill out the Returns form online, you will receive an email at your registered email address and an SMS on your registered mobile phone number. You can also track the process by visiting the My Account page on your laptop or smartphone by clicking on My Orders. If you’re going in for an exchange, your replacement product will be delivered to you at the same time as the pick-up in most cases. Remember to keep tracking your order.